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Rep. Demings Introduces New Legislation to Fix Social Security Hotline for Older Floridians

October 20, 2021
Press Release
The “Meeting Our Seniors’ Social Security Needs Act” would address long wait times at the Social Security Administration

Orlando, FL: Today, Rep. Val Demings (FL-10) and Rep. Cindy Axne (IA-03) introduced the Meeting Our Seniors’ Social Security Needs Act. Introduced in response to repeated complaints shared by constituents, the legislation will ensure that older and disabled Floridians can get answers from the Social Security Administration (SSA).

Said Rep. Demings, “my office has worked with hundreds of Floridians who have been unable to receive timely information regarding their Social Security benefits. Social Security is a sacred promise and it’s one that we must fulfill. While we work on legislation to strengthen Social Security, increase benefits, and ensure that Social Security can fully cover the needs of Floridians, it is also critical that the system work correctly for seniors who need help or information. Every Floridian must have a chance to retire with dignity. Our legislation will help ensure that adequate staff are assigned to answer phone calls, saving Floridians from facing long wait times and automated responses.”

The Social Security Administration operates a 24/7 automated hotline that is meant to connect callers to their local SSA office during business hours. This hotline has become even more important for seniors since the COVID-19 pandemic has forced the discontinuation of in-person appointments.

Over the past year, Rep. Demings has heard from hundreds of older and disabled Floridians who have needed help with Social Security, including difficulty with long wait times and reaching SSA staff. While Rep. Demings’ casework team has been able to resolve underlying issues on our constituents’ behalf, Rep. Demings’ new legislation would cut down on wait times and backlogged voicemails and help ensure that Floridians can get answers quickly and easily.

The legislation has the support of the American Federation of Government Employees (AFGE), Alliance of Retired Americans; Association of Mature American Citizens (AMAC), and Women’s Institute for a Secure Retirement (WISER).

The bill was introduced today by Reps. Demings, Axne, and Rep. Tim Ryan (OH-13).

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